Terms & Conditions

At Renew Physiotherapy & Pilates Sdn Bhd (1516070-K) (hereinafter referred to as “Renew Physiotherapy & Pilates”, “the Studio” “the Company”), we have adopted Terms and Conditions designed to provide for a safe and comfortable use of Renew Physiotherapy & Pilates premises.  

 

These Terms and Conditions apply to your conduct within Renew Physiotherapy & Pilates premises, which includes its facilities and Studio space. The Terms and Conditions also apply to your conduct during Renew Physiotherapy & Pilates classes, programs, training, workshops, events and / or other activities held off the premises involving Renew Physiotherapy & Pilates

 

The following Terms & Conditions govern the rights and obligations of Renew Physiotherapy & Pilates and its users. 

 

1.    CLASS RESERVATION

 

Private classes: Please contact the Studio to arrange for a time slot with one of our instructors. Class reservations will be confirmed after the arrangement is made and after the purchase of packages. 

 

Group classes: To be made on our booking system, with prior purchase of a package.  

 

 

2.    DURATION OF CLASSES

 

All classes run for 50 minutes. 

 

There is NO extension of the duration of your class, if you come late. For example, if the class is scheduled for 10am, and you arrive at 10.10am, the class will still end after 50 minutes from the scheduled start time ie.10.50am. 

 

 

3.    ARRIVING FOR CLASSES / LATE ARRIVALS / NO-SHOWS 

 

We recommend arriving at least 15 minutes before the class begins, to give yourself ample time to settle in. 

 

We understand that circumstances crop up and sometimes being late cannot be avoided. Therefore we have a lenient 10-minute window for late arrivals to a group class. We apologize in advance for not allowing late entries beyond the 10-minute mark as it would be unsafe for you to join without warm-up. 

 

Your credit will not be refunded if you arrive late and if you do not show up. 

 

Please inform the Studio if you know you will be arriving late or if you cannot make it for a class. We endeavour to be as considerate as possible to your circumstances. 

 

 

4.    PACKAGE VALIDITY

 

All Packages sold are non-refundable and non-transferable. 

 

In extraordinary situations, transference of packages is subject to the Studio’s discretion. 

 

All packages have a stipulated validity period which begins from the date of first appointment . Please write in to us if you require an extension.  Extension of packages are subject to the Studio's discretion. 

 

 

5.    CANCELLATION AND REFUND POLICY

 

 

By you: You may cancel a booking up to 12 hours before the class and receive a refund of your credit. If you cancel your class with less than 12 hours’ notice, the credit will be forfeited/ deducted. 

 

By the Studio: The Studio reserves the right to cancel a class in the event of any circumstances, without any explanation required. Nevertheless, the Studio will endeavour to give sufficient notice in the event of any cancellation. If the Studio cancels a class, your credit will be refunded.

 

 

How to cancel classes:- 

 

Group classes: You may cancel the class on our booking platform under the tab “Reservations”. 

 

Private classes: Please inform your instructor if you are unable to make it to class.  

 

 

6.    ATTIRE / WHAT TO BRING

 

Be dressed in comfortable sports attire. Please bring and wear a pair of non-slip socks during your class; this is for both your safety as well as for hygiene reasons. Non-slip socks are available for sale at the Studio if you require.  

 

 

7.    CLASS SCHEDULE 

 

Group classes: The assigned instructors for group classes and respective class times/ types are subject to change. The Studio will endeavour to give sufficient notice in the event of any changes. 

 

 

8.    HEALTH AND SAFETY WAIVER & RELEASE

 

We at Renew Physiotherapy & Pilates Sdn Bhd, are professionally licensed by the Malaysian Physiotherapy Association (MPA) , and Certified Pilates Instructors. 

Physiotherapy treatment may include but is not limited to one or more of the following: manual therapy, joint mobilisation and manipulation, soft tissue mobilisation , therapeutic exercise , neuromuscular re-education , therapeutic activities and biofeedback modalities. There are inherent risk involved in any evaluation and treatment program. Is it not possible to guarantee or give assurance to a successful result. It is important for you to understand and agree to the planned treatment. Physiotherapy and Pilates are generally safe and helpful. However , medical procedures of any type involve a risk ranging from mild to serious. Is it important to be aware to the following risks before you engage un physiotherapy or fitness training 

By attending Renew Physiotherapy & Pilates classes, activities and other programs, and using the Studio’s premises, facilities, equipment, you hereby agree that there are certain inherent risks and dangers involved in participating in the classes. You accept and are aware that there are inherent risks associated with physical activity and participation in the classes. Some of these risks cannot be eliminated regardless of the care taken to avoid injuries. 

 

You hereby 

(1) assume full responsibility for any and all injuries or damage which are sustained or aggravated by you as a result of your participation in the classes and/or use of the Studio facilities, 

(2) waive, release and forever discharge Renew Physiotherapy & Pilates , its officers, agents, employees, instructors, ambassadors, representatives, and all others from any and all responsibility, claims, rights, causes of action and/or liability from injuries or damages to your person or property resulting from your participation in the classes and/or use of the facilities, and 

(3) represent you have no medical or physical condition which would prevent you from attending any of Renew Physiotherapy & Pilates classes/ activities and/or put you in any physical or medical danger, and have not been instructed by a physician not to do so. 

For safety reasons, you are responsible for adhering to the above provision and agree to the conditions in the Waiver & Release Statement which you agreed to when registering for an account on our website. 

 

 

9.    PRIVACY POLICY

We are committed to protecting your privacy. This data protection and privacy policy sets out how we use and protect the information you give us through this website.

We only process your name and other information which relates to you in the manner set out below. We will only collect information when it is necessary for us to do so and we will only collect information if it is relevant to our dealings with you. We will only keep your information for as long as we are either required to by law or as is relevant for the purposes for which is it collected. 

 

What Information Do We Collect About You?

We may collect and process the following data about you (“your information”): 

-       Information that you submit online via our site when you register and/or login; 

-       Any correspondence you send to us, including when you email us; 

-       Details of credits purchased on our website; 

-       Reservations you make for our classes. 

 

How Will We Use Your Information?

-       For our internal purposes, such as quality control, site performance, system administration, and to evaluate use of our site so that we can provide you with enhanced services;

-       To notify you about changes to our services;

-       To provide you with information, products or services that you request from us;

-       To create reports to assist with future marketing; 

-       To carry out our obligations with regards to class bookings (including processing your payment for credits and to reserve your spot classes when you have made a booking); 

-       We only keep your information for as long as is necessary;

-       We will validate data provided using industry accepted practices and guidelines.

 

Who Do We Share Your Information With?

-       If we have to share your information to comply with legal or regulatory requirements;

-       We may share your information with third parties who provide services to us, to assist in the operations of the Company.  

 

Your Rights

-       You have the right to access your information;

-       You have the right to rectify your information.

 

10. LIMITATION OF LIABILITY 

The Company accepts no responsibility for loss or damage of properties or for death or injuries sustained while on the premises. You agree that no claims will be made against the Company, its officers, agents, employees, instructors, ambassadors, representatives, for any reason whatsoever.

 

The Company, its contractors, employees or agents shall not be responsible for any claims, demands, injuries, damages or actions for negligence arising from death, injury, loss, damage or theft to you or to your property arising out of or in connection with the use of any of the services, facilities on the premises of Renew Physiotherapy & Pilates . You hereby hold the Company, its contractors, employees and agents harmless from all claims which may be brought against them for any such injuries or claims aforesaid.

 

Any guest of a user or temporary visitor to the Studio shall agree to abide by the rules of the Studio and the same limitation of liabilities for a member shall apply.

 

11.  CHANGE(S) TO TERMS & CONDITIONS

The Studio reserves the right to amend any of the Terms and Conditions at any time.